HOW LONG DOES SHIPPING TAKE?
Free US shipping, arriving in 6-12 business days with tracking sent within 48 hours. We're a small brand shipping from our supplier network — we'd rather tell you the real timeline than surprise you.
WILL IT FIT MY PLAYER?
Check the Fit Guide page for exact compatibility. If it doesn't fit your player with its case on, you get a full refund — no return needed.
WHAT IF SOMETHING ARRIVES DAMAGED?
Email hello@taletote.com with a photo within 60 days. We'll reship or refund — your choice. No forms, no return labels.
IS TALETOTE AFFILIATED WITH YOTO OR TONIES?
No. TaleTote is an independent brand. Yoto® is a trademark of Yoto Ltd and tonies® is a trademark of tonies GmbH — we reference them only to describe compatibility. We just think their players deserve better bags.
CAN MY KID ACTUALLY USE THIS?
That's the whole point. Kid-openable zips, kid-sized straps and handles, and card storage they can see into and manage themselves. Designed for ages 3-8.
WHAT'S YOUR RETURN POLICY?
60 days, any reason. Fit issues are refunded without a return. For other returns, email us first and we'll sort it out.